Image & Uniform
Question
All Team Members are wearing proper uniform attire: Toppers Hat, Toppers shirt, correct pants/shorts/capris.
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Hair and beard Standards are followed.
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All Jewelry, accessories and fingernails meet standards.
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Appropriate shoes are worn, in good repair & socks are worn.
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Proper hygiene is followed. TMs are clean & groomed with no excessive odors. (Perfumes or Body Odor)
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Aprons are being worn while handling food or doing dishes & removed at appropriate times.
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Approved Toppers Jackets are available and worn during cold weather. N/A during warm weather. See Standards for cold weather exceptions.
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All car tops are clean, in good repair, are lit at the appropriate times and adequate number of signs are available.
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All exterior lights, awning & signage are approved, clean, in good repair.
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All Lobby décor & interior signage is approved and in good condition.
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Media Standards are followed (TVs if present, should be on. Music should be on, be an appropriate genre, and appropriate volume).
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All Marketing materials posted or used for marketing purposes are approved, within the current SMK and comply with brand standards. (logos, fonts, etc.)
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Company ID plaque is posted and in view of the customer.