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Image & Uniform
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Question

All Team Members are wearing proper uniform attire: Toppers Hat, Toppers shirt, correct pants/shorts/capris.

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Question

Hair and beard Standards are followed. 

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Question

All Jewelry, accessories and fingernails meet standards. 

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Question

Appropriate shoes are worn, in good repair & socks are worn. 

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Question

Proper hygiene is followed. TMs are clean & groomed with no excessive odors. (Perfumes or Body Odor)

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Question

Aprons are being worn while handling food or doing dishes & removed at appropriate times.

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Question

Approved Toppers Jackets are available and worn during cold weather. N/A during warm weather. See Standards for cold weather exceptions. 

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Question

All car tops are clean, in good repair, are lit at the appropriate times and adequate number of signs are available. 

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Question

All exterior lights, awning & signage are approved, clean, in good repair.

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Question

All Lobby décor & interior signage is approved and in good condition.

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Media Standards are followed (TVs if present, should be on. Music should be on, be an appropriate genre, and appropriate volume).

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Question

All Marketing materials posted or used for marketing purposes are approved, within the current SMK and comply with brand standards. (logos, fonts, etc.)

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Question

Company ID plaque is posted and in view of the customer.

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